Shipping & Returns

Shipping Policy

foptics ship everywhere!

(Well almost, we are still working on delivery to Mars)

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Estimated delivery time, excluding processing time:
Asia: 5 Working Days
Australia: 4 Working Days
Europe: 7 Working Days
America: 6 to 10 Working Days
All Others Destinations: 6 to 12 Working Days

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*foptics is not reponsible for any shipment delays due to customs issues or unforseen circumstances. foptics is also not responsible for lost normal stamped mails. For a greater peace of mind, please select the registered mail option with tracking number.

Return & Exchange Policy

foptics offers 1-to-1 same frame exchange for frames with manufacturing defects. 

All glasses sold are strictly non-refundable nor exchangeable. 

We do not replace lenses if the prescription submitted is inacccurate or if your prescription was issued more than 6 months ago. 

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You may refer to our Store Policy Page for more information on our exchange / warranty policy.  Should you require assistance, please WhatsApp us at 87893328 / 87556870 or email us  . 

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All glasses frame and prescription lens will be inspected before mailing. Trust us to do a good job!